Effective Date: August 27, 2026
At Aesthe Wear, we are committed to transparent and reliable billing practices. This Refund Policy explains how refund approvals are determined, how refund amounts are calculated, and when you can expect your funds to be returned.
1. Refund Eligibility & Inspection
All refunds are contingent upon physical inspection of returned merchandise at our Carson, California facility:
Inspection Window: Once your returned package arrives, our staff will inspect the garments within 1 to 2 business days to confirm they meet our return condition requirements (unworn, unwashed, tags attached).
Approval Notification: You will receive an automated email notification confirming whether your refund has been approved or rejected based on item condition.
2. Refund Calculations & Deductions
Standard / Change of Mind Returns: If your return is due to sizing, fit preference, or customer remorse, deductions will apply:
Gross item purchase amount
$0.00 USD shipping fee
$0.00 USD restocking fee
Net amount credited to your original payment method.
Defective, Damaged, or Store Error: If your return is due to a damaged garment, manufacturing defect, or our error, you will receive a 100% full refund, including original shipping charges and with zero fee deductions.
3. Refund Processing Timelines
Initiation: Once approved by our team, refunds are initiated within 7 business days.
Payment Gateway Posting: The funds are sent directly to your original payment method (Stripe/Card, PayPal, Affirm, or Afterpay).
Financial Institution Posting: Depending on your bank or card issuer, please allow an additional 3 to 7 business days for the transaction to post to your account statement.
4. Late or Missing Refunds
If you have received confirmation of refund approval but have not received your credit after 10 business days:
Check your bank account or credit card statement again.
Contact your credit card company or banking institution, as posting times can vary.
If you have completed these steps and still have not received your funds, contact us at info@aesthewear.shop.
5. Order Cancellation Refunds
If you request an order cancellation before your parcel enters fulfillment, we will cancel the order immediately and issue a 100% full refund to your original payment method. If the order has already been dispatched to the carrier, a refund can only be processed once the items are returned to us following our Return Policy.
6. Refund Support Contact
Legal Business Name: Active Clothing Inc
Business Address: 646 E 219th St, Carson, CA 90745, United States
Support Email: info@aesthewear.shop
Customer Service Phone: +1 310 989-7803
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Contact Page: https://aesthewear.shop/contact-us/